Refund & Cancellation Policy

Last updated: 2 August 2026

1. How billing works

Grappi is prepaid: you top up a wallet and each successful API call debits the published per-call rate (pricing). There are no subscriptions and nothing to cancel — usage stops the moment you stop calling the APIs.

2. Automatic refunds

• Failed API calls — if an API call fails, its pre-authorised cost is automatically refunded to your wallet. No action needed.
• Duplicate payments — a payment captured twice for the same order is credited once; the duplicate is refunded to the original payment method within 5–7 business days.

3. Refund of unused balance

• Unused wallet balance from paid top-ups is refundable on request — email support@grappi.ai from your registered email.
• Refunds are made to the original payment method within 5–7 business days of approval, net of non-recoverable payment-gateway charges and any taxes already remitted.
• Promotional or sandbox credit has no monetary value and is not refundable.
• Amounts already consumed by successful API calls are not refundable.

4. Failed top-ups

If money left your account but the wallet was not credited, the payment gateway auto-reverses most failures within 5–7 business days. If a reversal does not appear, write to support@grappi.ai with the payment reference and we will trace it with the gateway.

5. Account closure

On account closure we refund the unused paid balance per Section 3 and delete tenant data per the Privacy Policy.

6. Contact

support@grappi.ai — include your workspace name and payment reference for the fastest resolution.